Privacy Policy
1. Introduction
JoelWeb ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, and disclose your information across the JoelWeb website (the "Service").
By using the Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect information in three main ways: information you provide to us directly, information collected automatically, and information we receive from third parties.
2.1. Information You Provide to Us
This includes data you voluntarily share with us. For example:
- Contact Information: If you use a contact form or email us directly, we will collect your name, email address, and the content of your message in order to respond to your inquiry. This communication is handled by our third-party email service providers.
- Account Information: If you create an account on JoelWeb (where this feature is available), we will collect information necessary for account creation and management, such as your email address and a hashed password, which is processed by our backend service provider.
2.2. Information Collected Automatically
When you use our Service, we automatically collect information about your device and usage patterns. This "Usage Data" helps us understand how our Service is performing and how to improve it. This may include your IP address, browser type, operating system, pages visited, search queries, and session duration.
3. How We Use Your Information
We use the information we collect for various purposes, grounded in legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.
- To Provide and Maintain the Service: To operate the website, authenticate users, and ensure functionality.
- To Improve and Optimize the Service: To understand user behavior, analyze performance, fix bugs, and develop new features.
- To Communicate with You: To respond to your requests, inquiries, and provide customer support.
- For Security and Fraud Prevention: To monitor for and prevent malicious activity and to protect the integrity of our Service.
4. Third-Party Services and Data Sharing
We do not sell your personal information. However, we do partner with third-party service providers ("Sub-processors") to help us operate and improve the Service. These providers have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
4.1. Our Service Providers
- Backend and Database (Firebase): We use Firebase for backend services which may include user authentication, database management, and hosting. If you create an account, your authentication data is processed by Firebase (a Google service). For more information, please review Firebase's privacy policies and Google's Privacy Policy.
- Website Analytics (Google Analytics): We use this to analyze website traffic. For more information, see Google's Privacy Policy. You can opt-out via the Google Analytics Opt-out Browser Add-on.
- Behavioral Analytics (Microsoft Clarity & Hotjar): We use these services for heatmaps and session recordings to improve user experience. All sensitive data is masked. See the Microsoft Privacy Statement and Hotjar's Privacy Policy. You can opt-out of Hotjar here.
- Content Delivery (Pexels API): Our Service displays content sourced from the Pexels API. Your search queries are sent to Pexels to retrieve relevant images. This interaction is governed by the Pexels Privacy Policy.
- Email and Communication Services (Zoho, Google, Bernie): When you contact us via email, your communication is processed and stored by our email service providers, which include Zoho, Google Workspace, and Bernie. Their handling of your data is subject to their respective privacy policies.
5. Cookies and Tracking Technologies
We use cookies and similar technologies (e.g., web beacons, pixels) to operate and analyze our Service. Cookies are small text files stored on your device. Our third-party analytics providers also use cookies to collect Usage Data. You can control the use of cookies at the individual browser level.
6. Data Retention and Security
We retain your information only for as long as is necessary for the purposes set out in this Privacy Policy. We take reasonable technical and organizational measures to protect your data, but no system is 100% secure. We are committed to safeguarding your information and will notify you in the event of a breach as required by law.
7. Your Data Protection Rights (e.g., GDPR)
Depending on your jurisdiction, you may have rights concerning your personal data, including the right to access, correct, delete, or restrict the processing of your data. To make such a request, please contact us using the details below.
8. Children's Privacy
Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to remove that information.
9. Changes to This Privacy Policy
We may update this policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at: contact@jw.bnimail.com.